Exchanges & Returns: How It Works
Due to current state-wide restrictions related to COVID-19, it is taking us longer than the 2-4 week period to process returns at this time. If you have any specific questions regarding this, please reach out via our live chat feature! We have Customer Service agents safely working from home ready to help with anything you need.
Make sure the items you want to return or exchange meet our Return Policy requirements.
Choose to exchange or return. Decide on FUNBUCK$ or a traditional refund.
Return labels can be printed using our self-service Online Return Center.
Pack it & Ship it
Your return should be packaged neatly with your return labels clearly visible, then ship it back to us!
Get INSTANT SITE CREDIT!
No Waiting for your Refund!
Pay no additional restocking fees!
Return or exchange your items then start shopping
Online Return Center
Whether making a return or exchange, our self-service Online Return Center makes the return process easy. See below for our full Return Policy. Start the
HalloweenCostumes.com Return Policy
The following criteria must be met in order to be eligible for an exchange, return, or refund.
- Returns must be postmarked within 30 days of the original order date.
- Item(s) returned for a refund will incur an 18% restocking fee.
- Item(s) must be new, unused and in their original packaging, along with all accessories.
- Item(s) must be accompanied by the packing slip generated from the return process noted above.
- Item(s) must be returned via a traceable shipping method with delivery confirmation.
- All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer).
- Returned items eligible for a refund will be refunded for the cost of the item returned only, minus the 18% restocking fee. We do not refund shipping cost.
- PLEASE NOTE: If a return is denied based on the above criteria, we will NOT automatically call and/or return the item to you.
- Restock Fees Item(s) returned for a refund will incur an 18% restocking fee.
- Discontinued Items Unfortunately, discontinued items can’t be returned. We always let you know during checkout if any of your purchases are ineligible for return.
- Incorrect Addresses and Undeliverable Packages Packages that are shipped to an incorrect address provided by the customer during the order process may be subject to an additional $14 charge if the address must be changed by the courier to be deliverable.
Orders that have been deemed undeliverable by the courier are subject to a $14 charge. Undeliverable orders include but are not limited to: orders for which the customer provided an incomplete or incorrect address; instances in which the customer is not available for delivery; orders for which the customer fails to provide a P.O. Box or full physical address; and instances where the order is refused by the customer.
- Defective Items If there is a problem with your order, contact customer service within 14 days of the original order date. While we do everything we can to ensure that you receive the product(s) you ordered in the condition you expect, there are unpredictable variables in every shipment. We will do our best to ensure that the issue is resolved to your satisfaction, and replacement items will be shipped using the same method as the original order.
- Shoe Returns All shoes must be unmarked (without scuffs), unworn and in new condition. We recommend trying your shoes on in a carpeted area to avoid making them ineligible for a return.
- Sizing Issues If you are returning an item because of a size issue, please make sure you check the costume itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling or packaging for all costume sizes. In addition, it is possible that the size of the costume is CORRECT while the package labeling is incorrect.
- PLEASE NOTE: Costume styles (colors, fabrics, etc.) are subject to change without notice due to manufacturer changes. These changes, no matter how slight, are beyond our control. We do our best to catch these issues before they arise, but the manufacturers rarely notify us of these changes. We take great care to reflect any changes in the website descriptions and images as soon as we become aware of them. If you notice any discrepancies before we do, please let us know so we can change our descriptions and photos to provide a better experience for all of our customers. We apologize for any inconvenience this may cause and we thank you for understanding.
- Processing Times Returns are typically processed within 2 weeks of receiving the item. During the Halloween season, however, (September through December) the processing time may take up to 2-4 weeks.
Return & Exchange Restrictions
To qualify for returns or exchanges, the following items MUST be in their original, unopened packaging and must not have been worn, used or altered in any way. If you have any questions regarding Returns, Exchanges, or our Return Policy, please Contact Us. Thank you for shopping with HalloweenCostumes.com!
Socks & Stockings
Footwear Covers & Slippers
Wigs, Beards & Artificial Hair
Prosthetic Noses & Chins
Factory Sealed Packages